**Dealing With Difficult Behaviours**
**Dealing With Difficult Behaviours**
*Location: Brisbane*
We've all been there. You're trying to get your work done when that one colleague starts their usual routine – maybe they're constantly interrupting in meetings, always playing the victim, or just flat-out refusing to cooperate with anything you suggest. You leave the interaction feeling drained, frustrated, and wondering why you didn't study to become a hermit instead.
Here's the thing: difficult people aren't going anywhere. In fact, if you've been in the workforce for more than five minutes, you've probably encountered the office drama queen, the passive-aggressive teammate, the know-it-all who actually knows very little, or the person who seems to take everything as a personal attack. Sound familiar?
This isn't another fluffy workshop about "thinking positive thoughts" or pretending everyone's wonderful. This is about giving you real, practical tools to handle these situations without losing your sanity – or your job.
You'll learn how to spot the warning signs before things escalate, how to set boundaries that actually stick, and most importantly, how to protect your own energy while still getting things done. We cover everything from the colleague who steamrolls every conversation to the team member who seems allergic to accountability. You'll walk away with specific phrases you can use in the moment, plus strategies for documenting issues when they become serious workplace problems.
This training draws from real workplace scenarios – not textbook examples that sound nothing like your actual office life. You'll practice handling the person who always "forgets" important deadlines, learn to manage the colleague who turns every small issue into a crisis, and discover how to deal with someone who seems determined to make your work life miserable. We'll also cover when it's time to involve your manager or HR, because sometimes professional behaviour training is exactly what your workplace needs.
**What You'll Learn**
- How to identify different types of difficult behaviours and what triggers them
- Specific conversation techniques that actually work when someone's being unreasonable
- Ways to set and maintain professional boundaries without escalating conflict
- How to document problematic interactions properly (yes, it matters for HR purposes)
- Strategies for protecting your own mental health when dealing with toxic colleagues
- When and how to escalate issues to your supervisor or HR department
- How to stay professional when you really want to tell someone exactly what you think
**The Bottom Line**
You can't change difficult people, but you can absolutely change how you respond to them. After this session, you'll have a toolkit of proven strategies that help you stay calm, professional, and effective – even when dealing with the most challenging personalities in your workplace. You'll spend less time dreading interactions with difficult colleagues and more time focusing on what you actually got hired to do. Plus, you'll discover that setting clear boundaries often improves these workplace relationships more than years of trying to be "nice" ever could.